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Procedure to correctly request assistance

If you are looking for assistance and have purchased from our website www.didiessesrl.eu, you can contact us on the toll-free number 800 217 661, write to us on WhatsApp number +39 327 629 52 35 or write to info@didiessesrl.eu taking care to communicate the number corresponding to the purchase order received by e-mail and the problem encountered.

If, on the other hand, you have purchased from one of our resellers, physical or online stores, before contacting us via the toll-free number 800 217 661 or WhatsApp number +39 327 629 52 35 or the email info@didiessesrl.eu, please note that the following information must be provided to the operator:

  • name and surname;
  • a telephone number;
  • receipt or purchase invoice;
  • serial number of the machine
  • problem encountered.

In this case, after having ascertained with the help of an operator the actual malfunction of the machine and the need for assistance, a code for repair under warranty will be issued. Only with the repair code can the machine be delivered to one of the service centers in the area.

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Contact Us

If you need assistance, call us or send an email

Green Number 800 217 661
Contact Center +39 081 559 52 38
WhatsApp Assistance +39 327 629 52 35

Monday - Friday from 9:00 to 17:30

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