Returns and refunds


According to the art. 52 and ss. Legislative Decree No. 206 of 6 September 2005, the Customer has the right to withdraw from the contract through a communication aimed at identifying the Customer and the contract, to be sent by registered letter with advice of delivery to the following address: Didiesse Customer Service Srl - Asi Area Locality Pascarola - 80023 Caivano (NA) Alternatively, the communication can be sent, within the same term, by e-mail ( or fax (081/0605866).

An essential condition for exercising the right of withdrawal is the substantial integrity of the products to be returned.
For further information on the exercise of the right of withdrawal, the Didiesse Customer Service can be contacted at the toll-free number 800217661

The withdrawal is effective only if exercised no later than 15 days from the date of delivery of the products. Didiesse as soon as received the notice of withdrawal will promptly contact the customer by phone in order to communicate the address of the place where the products must be sent back; the Consumer will therefore take care of the return of the products to Didiesse in accordance with these indications within and no later than the following 14 days. Didiesse, in the 14 days following receipt of the communication relating to the withdrawal, will return the amount paid in full by the Customer. The costs of returning the products to Didiesse are borne by the Consumer.

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